How to get my refund if my visa is not approved?

We want you to feel safe booking in advance, even before your visa is confirmed. If your Australian Student Visa is not granted, Scape will refund your holding deposit in full.

To qualify for this refund, all you need to do is:

1. Reach out to the Scape team.
2. Provide a supporting letter confirming the visa or enrolment outcome. Submit it to us at least 3 business days before your contract start date.
3. Provided you meet the No Visa, No Worries Guarantee requirements, we’ll arrange the refund of your holding deposit.

This way, you won’t be out of pocket if visa issues prevent you from travelling or studying in Australia.

Your peace of mind guarantee

With Scape, you can book early and plan ahead, knowing that:

• Your money is safe if your visa is refused.
• Your booking is flexible if your visa or uni enrolment is delayed or cancelled.
• Your accommodation is secured for when you arrive.

We’re here to support you every step of the way, making sure that the process of moving into your new home is as smooth and stress-free as possible.

Ready to book?

Choosing your student accommodation should be exciting, not overwhelming. At Scape, our Visa Guarantee is designed to give you one less thing to worry about. Book with confidence today, knowing that we’ll work with you to ensure you have a safe, welcoming home waiting in Australia.