Scape FAQs

Scape provides purpose-built student accommodation with fully furnished rooms, all bills included and locations close to major universities. Unlike a typical rental, you don’t have to set up utilities, furniture or Wi-Fi – everything is ready when you move in. Explore all of our locations across Australia.

Scape is designed primarily for students studying at recognised universities and education providers across Australia. Most residents are domestic or international students, although eligibility may vary depending on the property or accommodation type. If you’re unsure whether you’re eligible, please contact our team and we’ll be happy to help you find the right accommodation option.

Yes. Scape is designed for students studying at universities, colleges or pathway providers. If you’re looking for flexible accommodation outside of a full residential agreement, you may be eligible for one of our Scape Short Stays.

Yes. Your safety is one of our top priorities. Every Scape property is supported by Scape Safe, our dedicated safety program, which includes secure building access, CCTV, 24/7 security support, and a range of wellbeing services designed to help you feel safe at home.

Residents also have access to the Sonder Safety App for 24/7 personal safety and wellbeing support. To learn more about everything included, visit the Scape Safe Hub.

Scape Eats is our exclusive dining program, offering freshly prepared meals at selected properties. It is currently available at Scape Darling House, Scape Victoria Street and Scape Lincoln College. Meal inclusions vary depending on the property.

Scape Short Stays offer flexible accommodation for students, interns and travellers looking for a shorter stay. Rooms are fully furnished and include utilities, unlimited Wi-Fi and access to shared facilities, making them ideal for summer schools, internships and short-term study programs.

Most Scape properties are conveniently located near public transport, including train stations, tram stops and bus routes, making it easy to get to university and explore the city. You can view nearby transport options on each property’s property page.

Scape offers a range of wellbeing and community initiatives designed to help residents feel supported and connected. These include social events, fitness activities, study sessions, cultural celebrations, wellbeing workshops and opportunities to meet other residents throughout the year. Programs vary between properties.

You can view current career opportunities and apply online through the Scape Careers page. We regularly advertise roles across operations, student ambassadors, marketing, technology and corporate teams.

Scape offers purpose-built student accommodation in major Australian cities, including Sydney, Melbourne, Brisbane and Adelaide. Each property is located close to universities, public transport and local amenities. Visit our Locations page to explore properties by city.

Booking your room is quick and easy. Simply visit our Book Now page to browse available rooms, choose your preferred property and contract length, then complete your booking online. If you’re still deciding where to live, you can also explore all Scape locations before making your choice.

Absolutely. We offer both in-person and virtual tours of our properties. Simply visit our Book a Tour page to schedule a visit at a time that suits you.

Yes, we do! We know you might not be in Australia or the city just yet, so our leasing team can send you a Matterport virtual tour link for your chosen property and room type. Simply book online and we’ll be in touch to arrange everything. Just keep in mind that Book a Tour links aren’t available for all buildings and room types, but we’ll do our best to find the right option for you. We can’t wait to help you explore your potential new home.

Yes. You can secure your room before your visa or university offer is finalised. If your Australian student visa is not approved, you’re covered by our Visa Guarantee, which allows you to request a refund of your holding deposit, subject to the terms and conditions.

Your bond is a refundable security deposit that is registered with the relevant state authority and covers any damage beyond normal wear and tear. Around 10 days before your contract begins, you’ll receive an email inviting you to pay your bond through the Resident Portal. Provided your room is left clean, there is no damage and all rent has been paid, your bond will be refunded after you move out.

Roomies Rooms lets you book selected room types with your friends and enjoy discounted rates. The offer is available at participating properties and is subject to availability and eligibility requirements.

To complete your booking and pre-arrival process, you’ll generally need to provide your Confirmation of Enrolment (CoE), a valid photo ID and any additional documents requested through the Resident Portal before your contract starts.

For Scape Short Stays, full payment is required before check-in. A refundable security deposit may also be payable on arrival, depending on your booking.

Yes. In most cases, Short Stays are available exclusively to students. The exception is Scape Aurora, where both students and non-students can book short-term accommodation.

Yes. If you’ve found the right room during your tour, you can book it online afterwards through our Book Now page. Availability changes regularly, so we recommend securing your room as soon as possible to avoid missing out.

You can reschedule or cancel your tour using the confirmation email you received when booking. If you need assistance, simply contact the property directly through our Contact Us page and our team will be happy to help.

The earlier you book, the better your chances of securing your preferred property and room type. Many students book several months before semester begins, especially for popular locations. If you’re booking later, don’t worry, we’ll do our best to help you find a suitable room.

Our in-person tours typically take about 20 to 30 minutes. This gives us plenty of time to show you the communal spaces, study areas, available room types, and answer all your questions about living at Scape.

Your Residential Agreement is sent to you after your booking has been confirmed. You’ll receive an email with instructions to review and sign the agreement electronically before your arrival. Once completed, you can manage your booking through the Resident Portal.

Before you arrive, you’ll be asked to upload documents such as a valid photo ID, your Confirmation of Enrolment (CoE) and any additional documents required for your booking. You can securely upload and manage these through the Resident Portal.

Most Scape rooms include essential furniture, but bedding, linen and kitchen items are not included unless stated otherwise. You can either bring your own or purchase one of our convenient arrival packs before you move in.

Yes. You can order Linen and Kitchen Packs before your arrival, and they’ll be delivered directly to your room before check-in, making your move-in experience even easier.

Yes. Scape partners with trusted providers to offer airport transfers at selected locations. You can arrange your transfer before arriving in Australia by visiting our Airport Transfers page.

Standard check-in begins from the date and time stated in your Residential Agreement. If you’re unsure of your arrival time or need assistance, please contact your property team before travelling or visit our Contact Us page.

If you’re arriving outside reception hours, please contact your property before travelling so the team can arrange an after-hours check-in where available. You can find your property’s contact details on our Locations page.

If your Australian student visa is delayed or declined, you may be eligible for our Visa Guarantee. Depending on your circumstances and supporting documentation, you may be able to cancel your booking and receive a refund in accordance with our terms and conditions.

Moving somewhere new can feel overwhelming, so we’re here to help. Our friendly staff can provide local advice, help you settle into your new home and connect you with community events, wellbeing services and other residents. Throughout the year, we also host activities designed to help you make friends and feel at home in your new city.

Before moving in, you’ll generally need to provide identification and any documents requested as part of your booking, such as proof of enrolment, visa documentation (if applicable) and completed booking forms. Your booking confirmation will outline exactly what’s required before your arrival.

Your rent includes a fully furnished room, all utility bills (electricity, water and gas where applicable), unlimited Wi-Fi, access to shared spaces, study areas, resident events and 24/7 support. Depending on your property, your stay may also include Scape Eats.

Your rent covers most day-to-day living costs. Optional extras, such as Linen & Kitchen Packs, parking (where available) or damage beyond fair wear and tear may incur additional charges.

Rent is paid in instalments as outlined in your Residential Agreement. You can view your payment schedule and make payments securely through the Resident Portal.

Most rooms include access to a shared or private kitchen with essential appliances such as a cooktop, microwave, refrigerator and sink. Kitchen facilities vary depending on the room type and property.

Shared bathrooms are generally mixed-gender unless otherwise specified by the property. Please contact your preferred Scape property if you have specific requirements.

Yes. If you’re booking with friends, we’ll do our best to place you together, subject to availability. Otherwise, we’ll carefully match you with compatible roommates based on your booking details.

Yes. Selected studio apartments are suitable for couples. You can browse available room types on the Book Now page or contact our team to discuss your options.

While both room types offer the privacy of your own studio, the size, layout, views and premium features may differ depending on the property. Ultra Studios generally offer more space or upgraded features than Signature Studios. Visit your chosen property’s room pages to compare available options.

We’ve made every inch count. You’ll get a built-in wardrobe, shelving around your study desk, and clever storage for bigger items like suitcases and seasonal gear.

Yes, we do! We know you might not be in Australia or the city just yet, so our leasing team can send you a Matterport virtual tour link for your chosen property and room type. Simply book online and we’ll be in touch to arrange everything. Just keep in mind that virtual tour links aren’t available for all buildings and room types, but we’ll do our best to find the right option for you. We can’t wait to help you explore your potential new home.

Scape’s shared spaces are designed for studying, relaxing, exercising and socialising. Depending on your property, you’ll find spaces such as study rooms, gyms, lounges, cinemas, games rooms, kitchens and outdoor areas. Regular resident events are also held in these spaces throughout the year.

Scape properties feature secure building access, CCTV, on-site teams and dedicated wellbeing support. Residents also have access to the Sonder Safety App and can learn more about our safety initiatives through the Scape Safe Hub.

The Sonder Safety App provides eligible residents with 24/7 personal safety and wellbeing support. The Scape Safe Hub also includes information about the Safe Van service, helping residents travel safely around selected cities at night.

Maintenance requests can be submitted through the Resident Portal or directly to your property’s reception team. Our maintenance team will assess and respond as quickly as possible.

Scape Eats is Scape’s meal program available at selected properties. Whether meals are included depends on the property you’ve booked and the room type you’ve selected.

You’ll find important information through the Scape Resident App, your property’s reception team and resident communications. These resources include event updates, maintenance requests, building information and helpful guides for everyday living.

Scape offers a range of lease lengths depending on the property, room type and availability. Whether you’re staying for a semester, a full academic year or a shorter period, you can explore current options on our Book Now page or speak with our leasing team for personalised advice.

If you need to leave before your Residential Agreement ends, please contact your property team as soon as possible. Early departures are subject to your Residential Agreement and the legislation in your state or territory. Our team will explain the available options and any applicable fees.

Yes. Selected properties offer one-semester agreements, subject to availability. You can browse available contract lengths on the Book Now page or contact our leasing team to discuss your options.

Your bond is refunded after you move out, provided your room is left clean, there is no damage beyond fair wear and tear, and all outstanding rent or charges have been paid. Your bond is lodged with the relevant state authority and will be returned in accordance with local tenancy regulations.

The Keep Your Spot offer allows eligible residents to secure accommodation for a future intake before demand increases. Eligibility, participating properties and offer periods may vary, so please refer to the offer page for the latest details.

Scape welcomes under 18 students at selected properties across Australia through our dedicated Next Gen Program. Eligible properties vary by city and intake, so we recommend checking availability before booking.

Yes. Under 18 accommodation is available in selected cities and properties. Visit our Next Gen Program page to see participating locations and eligibility requirements, or contact our leasing team for the latest availability.

The Next Gen Program is designed to provide a safe and supportive living environment for students under the age of 18. The program includes enhanced wellbeing support, dedicated staff, age-appropriate activities, parental communication where required, and compliance with Australian under 18 student accommodation requirements.

Yes. Residents participating in the Next Gen Program are required to follow a curfew as part of the program’s duty of care. Curfew times and supervision requirements vary depending on the student’s age and education provider.

Under 18 students can book eligible Scape properties that offer dedicated accommodation and support through the Next Gen Program. During the booking process, you’ll be asked to provide additional information and documentation, and a parent or legal guardian may also need to complete certain forms before your booking is confirmed.

Offer eligibility depends on factors such as your chosen property, room type, booking dates and length of stay. Full eligibility criteria are listed in the Terms and Conditions for each promotion.

Unless stated otherwise in the promotion’s Terms and Conditions, offers cannot be combined. If multiple offers are available, you’ll generally receive the one that provides the greatest benefit and meets the eligibility requirements.

Eligible offers are usually applied during the online booking process. Some promotions may require you to enter a promotional code or complete additional steps. Details are provided on the relevant offer page.

Some offers may require supporting documentation, such as proof of university enrolment, a valid student ID or other documents specified in the promotion’s Terms and Conditions.

Yes. All promotions have an expiry date or booking period. Be sure to check the offer’s Terms and Conditions for the applicable dates and any deadlines.

Renewal eligibility varies by promotion. Some offers are available to existing residents renewing their stay, while others apply only to new bookings. Please refer to the promotion’s Terms and Conditions or speak with your property team for further information.

Roomies Rooms lets you live with your friends while saving on your weekly rent. Simply book an eligible property, choose your rooms and ensure everyone books under the same offer. The more friends who book together, the more everyone saves. Available at selected properties and subject to eligibility.

Already living at Scape? Through the Refer a Friend program, you’ll receive $300, while your friend receives $200 once their booking is confirmed and all eligibility requirements have been met. Terms & Conditions apply.

Scape Scoops is Scape’s exclusive resident rewards program, offering discounts, special events, exclusive experiences, trips and partner offers designed to enhance student life beyond your accommodation.

Flexible Booking Terms allow eligible students to secure accommodation while waiting for important milestones such as their student visa, university offer or preferred move-in date. Conditions vary depending on the promotion and booking period.

If you’re a current Scape resident looking to stay longer, you can rebook and upgrade your room for next semester and receive 5% off the current website rate. It’s an exclusive offer for existing residents only, our way of thanking you for being part of the Scape community. Simply rebook before your current lease ends to lock in your discount and secure your spot. T&Cs apply.

Yes. You can reserve your room before your visa or enrolment is finalised. If your Australian student visa is not approved, you may be covered by our No Visa, No Worries guarantee, subject to the applicable Terms & Conditions.