Privacy
Collection Notice

This notice provides an overview of how we manage your Personal Information in accordance with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) (“Privacy Act”). This notice also applies to the collection and processing of your Personal Information if you are an individual in a country that is a member of the European Economic Area (“EEA“) by or on behalf of Scape, to the extent the General Data Protection Regulation (EU) 2016/679 (“GDPR”) applies

Who is collecting your personal information

Your personal information is being collected by Scape Australia Management Pty Ltd (ACN 603 368 609) and its related entities (collectively “Scape”, “we“, “us” and “our“).

What personal information do we need

We collect Personal Information (which may include sensitive Personal Information) to the extent that it is reasonably necessary for one or more of our functions or activities. The kinds of Personal Information that we collect and hold include:

• name;
• date of birth;
• address and/or location;
• telephone and/or mobile number;
• identification documents, including driver’s licence, passport details and student identification;
• your image;
• email and/or IP address;
• nationality;
• course enrolment and visa status information;
• emergency contact details;
• bank account or credit card details;
• details of your preferences, interests and opinions;
• details relevant to your dealings with us and/or the services we provide; and
• Personal Information that you provide to us about other individuals.

For what purposes do we collect personal information

We collect your personal information for the purposes of our business operations and activities, including but not limited to:

• assessing your application for tenancy at a Scape property;
• providing accommodation and related services to you, including through the use of a third party service provider and/or via the App;
• communicating with you including facilitating responses to your enquiries or complaints;
• communicating with you via the App;
• verifying your identity, address and other details;
• contracting with you and processing payments;
• conducting debt recovery activities (including through a debt collection agency);
• conducting customer surveys;
• gathering and aggregating information for statistical and modelling purposes, including customer segmentation processes;
• developing and improving our services;
• managing performance and compliance with our contractual and regulatory obligations and assessing that compliance through independent audits;
• maintaining and updating our records;
• contacting you to obtain your feedback or comments on our products and services;
• providing you with information on products and services that we or third parties offer that we consider may be relevant to you or that you might be interested in; and
• facilitating acquisitions and potential acquisitions of our business.

Who do we collect the Personal Information from

We generally collect Personal Information directly from you, unless it is unreasonable or impracticable to do so. We may also collect Personal Information about you from third parties such as education suppliers, universities, residential tenancy databases and other sources necessary to identify and evaluate a potential tenant such as market data research firms, your representatives, your referees and contractors providing services to you or us.

What would happen if your personal information was not collected

If you choose not to provide all or part of the personal information requested, we may not be able to provide a full range of services if certain information is not provided.

To whom will your personal information usually be disclosed

Your personal information may be provided to the following third parties that help us provide services to you as a customer:

• your authorised representative, parent or guardian;
• Scape contractors, suppliers and agents who assist Scape in providing products and services to you (e.g. billing providers, call centre, customer management, data storage, delivery, data processing, data analysis, document management, information broking, research, investigation, insurance, website, mobile application and technology services);
• financial institutions for payment processing and billing activities;
• credit providers and agencies;
• other organisations who, in conjunction with us, provide the services or assist in providing services to our assets (e.g. higher education providers);
• Scape’s related entities and/or partners;
• the relevant Bond Authority;
• third party operators of residential tenancy databases;
• Government agencies, regulatory authorities or enforcement bodies (e.g. Australian Federal Police) where required or authorised by law;
• our professional advisers, including independent auditors we engage to ensure the integrity of our operations; and
• debt collection agencies.

We may also collect your Personal Information from these types of third parties.

Disclosure overseas

Scape is part of an international network of companies which trade under the Scape name (“Member Companies”).

We may disclose your Personal Information to Member Companies or other entities overseas where it is reasonably necessary to help us fulfil the purpose for which the Personal Information was collected, or a related or ancillary purpose or otherwise in accordance with the Privacy Act and, where relevant, the GDPR. The countries to which such disclosures are made, and types of Personal Information disclosed, depend on the specific circumstances of the engagement.

We may also store, process or back-up your Personal Information on secure servers that are located overseas (including through third party service providers). These servers are commonly located in the United Kingdom.

You can access and correct your personal information and complaints

Our privacy policy contains information about how you may access your personal information and seek correction of such information; as well as how to complain about a breach of the Australian Privacy Principles and how we will deal with such a complaint. Our privacy policy is accessible here. Additionally, if you require further assistance, please contact our Privacy Officer on (02) 9098 8800 or [email protected].