Support Services for Students Studying in Australia

We specialise in developing and operating purpose-built accommodation, designed for students that provides so much more that a place to stay.

Our people first culture shapes our student communities, our team is made of so much more, striving every day to support our residents through their time at Scape.

Our staff onsite are always passionate about helping our residents. And here online, we’ve put together an extensive list of support services available to students studying in Australia.

Every Scape resident has 24/7 support, with thanks to our unmatched TLC program along with access to the Sonder app. Well being and safety reimagined!

So whether you are studying in Adelaide, Brisbane, Melbourne or Sydney you will find this a handy resource!

The University of Adelaide

Counselling Service
The University of Adelaide offer a free and confidential counselling service which is available to all enrolled students seeking to address issues that may be affecting their study and life.
Address: Ground Floor, Horace Lamb Building, North Terrace Campus, The University of Adelaide
Phone:  +61 8 8313 5663
Email: [email protected]
Times: Weekdays drop in from 1-4pm otherwise by appointment

University Health Practice
Adelaide Unicare has a fully operational medical clinic at the North Terrace Campus that provides health services to students and staff of the University.
Address: Ground Floor, Horace Lamb Building, North Terrace Campus, The University of Adelaide
Phone:  +61 8 8313 5050
Email: [email protected]
Times: Monday – Friday: 8:30am – 5:00pm

International Student Centre
The University of Adelaide provides a number of different support services for international students, many available through the International Student Centre (ISC).
Address: Ground floor, Old Classics Wing, North Terrace Campus, The University of Adelaide
Phone: +61 8 8313 4828
Email: [email protected]
Times: Monday 10am-5pm, Tuesday to Friday 9am-5pm

Flinders University

Counselling Service
The University provides a free counselling service for all students, where students can attend to seek help for academic and personal issues.
Address: Level 3, Student Centre, Flinders University
Phone: +61 8 8201 2118
Email: [email protected]
Times: Monday – Friday: 8:45am – 5:00pm

University Health Service
A fully equipped and accredited medical centre is available on campus and caters to all students and staff of the University.
Address: Level 3, Student Centre, Flinders University
Phone: +61 8 8201 2118
Email: [email protected]
Times: Monday – Friday: 8:45am – 5:00pm

International Student Centre
The International Student Centre offers a range of programs that help to support the needs of all international students including providing a referral service to facilities on campus and within the local community.
Address: Basement (B 10), Union Building, Flinders University
Phone: +61 8 8201 2717
Email: [email protected]
Times: Monday – Friday 9:00am-5:00pm

Free Airport Transfers
University of South Australia offer a free airport transfer. Click here

University of South Australia

Student Counselling
The University of South Australia provides free and confidential counselling to enrolled students in relation to personal, relationship, family or study difficulties that may affect student success.
Address: Located at both City East and West Campus, University of South Australia
Phone: 1300 657 122
Email:  [email protected]
Times: Mon-Fri 9am to 5pm by appointment, for 24 hour help please contact security

TAFE SA

Student Counselling
TAFE SA student counsellors aim to provide guidance on personal and academic issues to all current students.
Address: Adelaide City Campus, Tafe SA, Adelaide City Campus
Phone: +61 8 8207 8200

Le Cordon Bleu

The student services department of Le Cordon Bleu provides a range of services to all students such as academic and personal counselling
Address: Le Cordon Bleu Adelaide
Phone: +61 8 8348 3000
Email: [email protected]

SABIT

Contact details: Kate Blencowe
Address: Level 4, Brookman Building, North Terrace, Adelaide SA 5000
Phone: +61 8 8302 1026
Email:  [email protected]

Eynesbury Senior College

International Student Coordinator
Contact details: Jackie Robinson
Address: 15-19 Franklin St, Adelaide SA 5000
Phone: +61 8 8216 9153
Email:  [email protected]

Student Counsellor
Contact details: John Miller
Phone: +61 8 8216 9185
Email: [email protected]

Student Services Officer
Contact details: Pauline Linnane
Phone: +61 8 8216 9137
Email: [email protected]

Eynesbury College Academy of English (ECAE)

Student Counsellor
Contact details: Helen Thiel
Address: 16-20 Coglin St, Adelaide SA 5000
Phone: +61 8 8216 9144
Email:  [email protected]

The University of Queensland (UQ)

Student Services
Student services offer counselling, disability advice, faith, learning, and international student support. The Counselling Service is free and confidential and is available to all enrolled students seeking to address issues that may be affecting their study and life.
Address: Building 21D, Brisbane, St Lucia
Phone:  +61 (7) 3365 1704
Email: [email protected]
Opening times: Drop in time weekdays from 8:30am-4:30pm
Web: Click here

University Health Services
The University’s Health Service (UQHS) is an accredited general practice providing comprehensive health services to current students of the University of Queensland.
Address: Level 1, Gordon Greenwood Building (Blg 32), North Terrace Campus, The University of Adelaide
Phone:  +61 (7) 3365 6222
Email: [email protected]
Opening times: Monday – Friday: 8:30 am – 5:00pm (last appointment 4:30pm)

Queensland Institute of Technology (QUT)

Student Services and Student Centre
The centre offers counselling, disability advice, faith, learning and international student support. Private and confidential counselling session are available by a trained professionals.
Gardens Point address: Level 3, X Block 2 George Street, Brisbane QLD 4000.
Kelvin Grove address: C Block, Crn Musk and Victoria Park Rd, Kelvin Grove QLD 4059
Phone:  +61 (7) 3138 2000
Email: [email protected]
Opening times: Drop-in time weekdays from 8:30am-4:30pm

University Health Services
QUT Medical Centre provides quality health and medical services, information and advice to QUT students and staff.
Gardens Point; Address: Level 4, X Block (sliding glass doors next to Gardens Theatre)
Phone:  +61 (7) 3138 2321
Opening times: Mon, Thurs and Fri: 8:30 am – 5:00pm, Tues and Wed: 8:30 am – 7:00 pm.
Kelvin Grove;Address: Level 2, 44 Musk Avenue (Opposite Kelvin Grove Pharmacy and Woolworths) – Kelvin Grove
Phone:  +61 (7) 3138 3161
Opening times: Mon and Thurs: 8:30 am – 6:00pm, Tues-Wed and Fri: 8:30 am – 6:00pm
Email: [email protected]

South Bank Institute of Technology – SBIT TAFE

Student Counselling and Disability Services
The counselling services are free and totally confidential.
Address: Brisbane’s South Bank Campus, 66 Ernest Street, South Brisbane, QLD 4101
Phone: 13 72 48 or +61 (7) 3244 5095 (disability services)
Email:  [email protected]
Times: Mon, Tues, Thurs, Fri 8am to 5pm by appointment, Wed 9am to 5pm

Education First – EF

Emergency Contact Line
Contact Name: Aline Ferrer
Address: 164 Melbourne St, South Brisbane QLD
Phone: + 61 (7) 3846 4544 or +61 (0)424135956
Opening times: Mon – Fri 8:30 – 17:00

Aviation Australia

Student Service
Accommodation and cultural support.
Contact Name: Judi Tennison – Woods and Penny Dixon
Address: Boronia Road, Eagle Farm
Phone: + 61 (7) 3860 0900
Times: Mon – Fri 8:00-15:00

University of Melbourne

Student Support Service
Services include housing advice, financial aid, budgeting advice, grants/long and short term loans, transition support for international students, chaplaincy, health advice and learning advice.
Address: Baldwin Spencer Building, Corner Tin Alley & Union Road, Parkville Campus (Building 113).
Phone: 13 63 52
Email: [email protected]

Melbourne Teaching Health Clinics
The Melbourne Teaching Health Clinics offer affordable care in dentistry, eyecare, hearing, speech, and mental health in central locations near the University of Melbourne Carlton Campus.  The association with the University of Melbourne ensures supervision of students by leading clinicians and provides access to the best and latest devices, equipment, and research in each of those areas. For more information please visit the website.
Address: Level 2, 723 Swanston Street, Carlton, Victoria 3053.
Web: Click here

RMIT

RMIT Connect provides students with online, telephone and face-to-face access to student administration and personal support services. RMIT Connect can assist students with answering general types of questions, as well as connecting students to support services such as housing, chaplaincy, learning and study, finance, health, disability, career development, and legal services. RMIT Connect also has a dedicated service for International students.
Address: City Campus: Building 10, Level 4 (access from ground level) | Brunswick Campus: Building 514, Level 1, Room 15
Phone: (+61 3) 9925 5000
Email: [email protected]
Drop in times: Monday to Thursday 9am – 5pm | Friday 10am – 5pm
Web: Click here

Trinity College

Student Welfare Office
Trinity College offer dedicated services to assist students with housing, chaplaincy, counselling, health, study and learning, and general welfare and support. They also have a department focused solely on the needs of Under 18 Foundation students.
Address: 715 Swanston Street, LG Room 1 and 2
Phone: (03) 9348 7525 / 7016 / 7044
Email: [email protected]

Monash

Monash College
Supports you on your journey into first or second year University in Australia.
Contact Name: Laura Swift
Email: [email protected]
Phone: +61 (3) 9905 8674
Address: Level 3, 222 Burke Street, Melbourne, 3000
Web: Click here

Monash University Foundation Year (MUFY)
Foundation Year department offers students advise and support while studying at Monash.
Contact Name: Kimie Tomida
Email: [email protected]
Phone: +61 (3) 9903 8760

English Language Centre (MUELC)

This centre helps develop your English skills to prepare you for success at Monash. Each campus centre has a centre of academic advisers, counsellors and a student experience team to support your learning and to help you get involved in activities.
Contact Name: Danielle Yamamoto-Kerr
Email: [email protected]
Phone: +61 (3) 9905 8674

The University of Sydney

Student Centre (Camperdown Campus)

Students are offered support services in the following areas:

• Student Accommodation Services
• Aboriginal and Torres Strait Islander Student Support Careers Centre
• International Student Advisers
• Multifaith Chaplaincy Centre
• Scholarships and Financial Support Service
• Disability Services
• ChildCare
• Counselling and Psychological Services (CAPS)

Student Centre Contact Details:
Address: Level 3 of the Jane Foss Russell Building (next to the Wentworth Building)
Phone: (02) 8627 8200 Fax: (02) 8627 8279
Email: [email protected]
Times: Monday to Friday ( 9am-5pm)

Student Centre Counselling and Psychological Services (CAPS) Contact Details:
Address: Level 5 of the Jane Foss Russell Building G02, City Road (beside the Wentworth Building), Camperdown Campus.
Phone: (02) 8627 8433 or 8627 8437
Email: [email protected]
Times: Monday to Friday (9am-5pm)

Student Centre (Cumberland Campus)

Student Centre Counselling and Psychological Services (Caps) Contact Details:
Address: CAPS on the Ground Floor in the Jeffrey Miller Admin Building/Block A.
Phone: (02) 9351 9638
Email: [email protected]
Times: Mondays and Tuesdays ( 9am-5pm)

Other Campuses Services

Counselling and Psychological Services (CAPS) are currently provided through a web service for Camden campus. Or students from other Campuses can come to the Camperdown Campus to use CAPS.

Phone: (02) 8627 8433 or 8627 8437. Appointments available.

24-hour crisis services
During office hours
Please contact CAPS during office hours by phone: (02) 8627 8433 or 8627 8437.
After office hours
Please contact either: Emergency on 000, Mental Health Access Line 1800 636 825 or Lifeline 131 114

International Student Support Unit 

Phone: +61 2 8627 8437
Email: [email protected]
Address: Level 5, Jane Foss Russell Building G02, City Road, Camperdown Campus

Student Affairs Unit
Phone: +61 2 8627 8465
Email: [email protected]

The University of New South Wales (UNSW)

Counselling and Psychological Services [CAPS]

Kensington campus
Address: Level 2, East Wing, Quadrangle Building, University of New South Wales, Kensington, NSW 2052
Phone: + 61 2 9385 5418
Fax: +61 (2) 9385 6115
Email: [email protected]
Open hours: Monday to Friday 9am to 5pm

Art & Design Faculty
Address: Room CB02, C Block, Crn of Oxford St and Greens Rd, Paddington, NSW 2010
Phone: +61 (2) 9385 0733
Open hours: Monday and Thursday: 9am to 5pm, Wednesday: 1pm to 5pm

National Institute of Dramatic Art (NIDA)
Phone: +61 (2) 9385 5418
Open hours: Friday: 10am to 4:30pm

Australian Defence Force Academy (ADFA)
Location: Room 221, Building 36
Phone: +61 (2) 9385 5418
Open hours: Monday and Wednesday 9am to 5pm

Medical and Health Services
For general practitioners and specialist doctors, contact the University Health Service:
Phone:  +61 (2) 9385 5425

Student Equity and Disabilities Unit
If you are enduring discrimination and harassment this unit provides advice and support.
Address: Ground Floor John Goodsell Building, The University of New South Wales, Kensington, NSW 2052
Phone: (02)93854734
Email: [email protected]
Times: Monday to Friday ( 10am-4pm)

Student Development International
General enquiries or assistance for current international students;
Address: Ground Floor John Goodsell Building, The University of New South Wales Kensington NSW 2052.
Phone: (02) 9385 4734
Email: [email protected]
Times: Monday to Friday ( 9am -5pm)

Global Education Office
General enquiries or assistance for semester or short terms students;

Study Abroad
Address: UNSW Study Abroad Office
Phone: 02 -9385 3179
Email: [email protected]

Exchange Students
Address: Global Education & Student Exchange, Level 2 of East Wing, Red Centre
Phone: (02)9385 7276
Email: [email protected]

The University of Technology Sydney (UTS)

Counselling Service

City Campus
Address: CB01.6 (Level 6) Building 1, 15 Broadway, Ultimo, NSW 2007
Phone: +61 2 9514 1177
Fax: +61 2 9514 1172
Email: [email protected]
Opening hours: Monday-Wednesday 9am-6pm, Thursday 9am-8pm and Friday 9am-5pm.

Kuring-gai Campus
Address: KG01.5 (Level 5), Room 1.519, Building 1, Eton Road, Lindfield, NSW 2070
Phone: +61 2 9514 5342
Fax: +61 2 9514 5537
Email: [email protected]
Opening hours: Monday-Wednesday 9am-5pm.

UTS International

General enquiries or assistance for international students;
Address: Level 3A, UTS Tower Building, 15 Broadway, Ultimo NSW 2007
Phone: from Australia: 1800 774 816, from overseas: +61 3 9627 4816
Email: [email protected]

UTS IELTS Centre
Phone: +61 2 9514 1536
Email: [email protected]

Ask UTS
Ask UTS is a student information service:
Phone: 1300 ASK UTS (1300 275  887)

The University of Western Sydney

Student central
Student central is students first point of contact for information, advice, forms and referrals to other services.
Phone: 1300 668 370
Email: [email protected]
Times: Monday to Friday ( 9am -5pm) Closed on Public Holidays
Opening hours: 9.00am to 5.00pm except public holidays.

PASS (Peer Assisted Study Services)
Phone: +61 (2) 4736 0849
Email:  [email protected]
Disability Service
Phone: (02) 9852 5199
Email:  [email protected]
Times: Speak to a Disability Advisor or make an appointment.

Counselling Service
Phone: (02) 9852 5199 or (02) 9852 5199
Email:  [email protected]
Times: Monday to Friday (9:00am -4:30pm)

Student Legal Services
Phone: (02) 8688 7875
Fax: (02) 9635 6818
Email: [email protected]

Student Welfare Service
Email: [email protected]

TAFE NSW

Student Support Services
Address: Building D, Fourth floor
Phone: +61 2 9217 3238

The University of Notre Dame (UNDA)

Student Centre

Students are offered support services in the following areas at the student centre:

• Information on sports
• Social
• Cultural activities
• Careers
• Employment advice
• Counselling referrals

Broadway Campus
Address: 140 Broadway  Broadway NSW  2007
Phone: (02) 8204 4429
Email: [email protected]
Opening times: Monday to Friday (8.30am-5pm)

Darlinghurst Campus
Address : 160 Oxford Street, Darlinghurst 2010
Phone: (02) 8204 4429
Email: sydney.studentservices@nd.edu.au
Opening times: Monday and Wednesday (During Semester )

The UNDA Counselling Service

Broadway Campus
Address: 140 Broadway  Broadway NSW 2007
Phone: (02) 8204 4220
Email: [email protected]
Times: Monday to Friday during semester & Monday, Tuesday and Friday during the breaks

Darlinghurst Campus
Address : 160 Oxford Street, Darlinghurst 2010
Phone: (02) 8204 4220
Email: [email protected]
Time : Counsellors available by appointment during semester

Australian Film, Television and Radio School (AFTERS)

Welfare Support Counselling
AFTERS has an agreement with the Associated Counsellors & Psychologists Sydney. The service is free and confidential and students can self-refer. Contact Associated Counsellors directly through the Central Booking Line.
Address : Building 130 The Entertainment Quarter, Moore Park , Sydney 2012
Phone : (02) 88205 0566. Identifying yourself as a student of AFTERS
Onsite counselling session are also available. Phone: (02) 98005 6444