Scape Safety & Security Network

Our goal is to keep our Scape students feeling safe and secure while they’re at home at Scape, and while they’re discovering their new cities.

Scape Safety & Security Network

Our goal is to keep our Scape students feeling safe and secure while they’re at home at Scape, and while they’re discovering their new cities. We’ve created the Scape Safety & Security Network with a number of features designed to help you settle in at Scape.

Scape x Sonder

We’ve partnered up with Sonder to bring you an innovative service that can provide you first-class, expert support when you’re out and about. Sonder is a 24/7, multilingual, rapid response service providing support to our students for all circumstances from small worries to serious situations. Scape x Sonder is there to offer you advice and assistance from friendly, trained professionals available at any time of the day or night.

With multiple features at your fingertips, Scape x Sonder is the helping hand you need to ensure you settle in at home.

Scape x Sonder - Service Safety Features

Features of the Sonder app include a rapid response network, bringing a team of trained professionals to you 24/7. You can send a help alert to the Sonder Support Centre with a simple swipe. The app can also provide you with safety alerts to notify you of any major or minor events that may impact your safety using geolocation technology.

Stay connected to the Sonder team day or night with the “Track My Journey” function, giving the support team the ability to track your progress until you no longer need support. Scape x Sonder also offer a “Check On Me” function allowing the team to contact you regularly to make sure you’re okay if you feel a little uneasy exploring an unfamiliar place.

Scape Shuttle

Our shuttle service makes sure our residents can get to university and back home again safely in comfort. This service complements the extensive public transport networks in Melbourne and Brisbane, if you aren’t in walking distance to Uni.

In-building Security

For added peace of mind, we put extra emphasis on having:

  • CCTV
  • Electronic locking
  • Professional security staff used during key times of the week

Scape Induction Portal

As part of starting off life at Scape, we ask everyone to complete the modules in our dedicated induction portal to make sure we are creating a positive culture and you have all the helpful information you need during your stay.

24/7 Specialist Staffing

We have a dedicated team of in-house trained welfare experts with extensive experience and knowledge across:

  • First aid
  • Mental health first aid
  • Critical incident management
  • Fire evacuation and emergency situations

 

All our team members are directly employed by Scape, which means you can reach out to any of our crew, including our customer service, facilities, housekeeping and student leader teams. We’re here around the clock to make sure our residents feel safe, calm and at home.